Privacy Policy

The Therapy Corner Ltd

Last updated: 21 October 2026

1. About this policy

The Therapy Corner Ltd respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our therapy services.

We provide therapy and support for children, teenagers, young people and, where applicable, adults. We recognise that information shared with a therapist can be particularly personal and sensitive.

Please avoid including detailed medical, mental health or other sensitive information about yourself or a child in your initial website enquiry. We can discuss what information is needed and how it will be handled before proceeding.

2. Who is responsible for your information?

The data controller responsible for your personal information is:

The Therapy Corner Ltd
Email: info@thetherapycorner.co.uk
Website: https://www.thetherapycorner.co.uk/

Registered business address: 30 Hawthorn Road, L36 9TT

Data protection registration: 00016016697

3. What information do we collect?

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address and telephone number.

• Enquiry information, including the reason you are contacting us and whether support is being sought for yourself, your child or someone else.

• Information about a child or young person, such as their age and relevant information needed to consider whether our services are appropriate.

• Relevant health and mental health information where this is necessary to provide therapy safely and appropriately.

• Information relating to appointments, payments, correspondence and the delivery of therapy services.

• Technical information about your use of our website, where collected through cookies, analytics or similar technologies.

Please only provide information that is necessary for your enquiry or care.

4. How do we use your information?

We may use personal information to:

• Respond to enquiries and arrange initial consultations.

• Assess whether our services are suitable for the individual seeking support.

• Provide, manage and review therapy services.

• Communicate with parents, carers, young people and relevant professionals where appropriate and lawful.

• Maintain clinical records and meet professional, safeguarding and legal obligations.

• Manage appointments, payments and business administration.

• Operate, maintain and improve our website.

• Respond to requests concerning your personal information.

We will not use your information for unrelated purposes without an appropriate lawful basis.

5. Our lawful bases for processing information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

• Contract or steps before a contract: where processing is necessary to arrange or provide an agreed service.

• Legal obligation: where we must comply with applicable law.

• Legitimate interests: where appropriate, for necessary business administration, website security or related purposes, provided these interests do not override your rights.

• Consent: where consent is the appropriate basis for a particular activity.

Health information is special-category personal data. Where we process it, we must also identify an applicable special-category condition under UK data protection law.

The applicable lawful bases and special-category conditions depend on the circumstances and must be confirmed for our actual services and record-keeping practices.

6. Children's information and confidentiality

We take particular care when handling information about children and young people.

We consider the young person's age, understanding, capacity, rights, best interests and the circumstances of the therapy when deciding how information is collected, used and shared.

Parents and carers may be involved in enquiries and therapy where appropriate. However, parental involvement does not automatically mean that all information shared by a young person will be disclosed to a parent or carer.

Information may need to be shared where required by law or where there are significant safeguarding or safety concerns. Any sharing will be considered in accordance with applicable legal, professional and safeguarding obligations.

We will explain confidentiality and its limits as clearly as possible at the start of therapy.

7. Who may receive your information?

We do not sell personal information.

Where necessary and appropriate, information may be shared with:

• Website hosting and website form providers.

• Email, communication, appointment and payment service providers.

• Relevant healthcare professionals or other professionals involved in care, where appropriate and lawful.

• Safeguarding agencies, emergency services or other authorities where required or justified by legal or safety obligations.

• Regulatory or legal bodies where disclosure is required by law.

We only share information where there is an appropriate reason and lawful basis to do so.

[Confirm the actual providers used by The Therapy Corner and whether any information is transferred outside the UK.]

8. How we store and protect information

The Therapy Corner Ltd maintains clinical records in both paper and electronic formats.

Paper clinical notes are kept in a locked cabinet. Some clinical records are stored electronically using WriteUpp, our clinical practice management system.

We take appropriate steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to clinical records is restricted to authorised individuals who need the information for legitimate professional purposes.

We aim to handle all clinical information confidentially and in accordance with applicable data protection legislation and professional obligations.

Personal information is retained only for as long as necessary, taking account of applicable legal requirements, professional guidance and the needs of the service. Further information about retention is provided in the section on how long we keep information.

9. How long do we keep information?

The Therapy Corner Ltd retains clinical records in accordance with applicable data protection law, relevant professional guidance and its record-retention policy.

Different types of records may need to be retained for different periods, taking into account the age of the client, the nature of the service, legal and professional obligations, and any relevant safeguarding or legal considerations.

We review the information we hold to ensure that it is not retained for longer than necessary. When records are no longer required, they are securely destroyed or deleted, as appropriate.

10. Cookies and website analytics

Our website may use cookies and similar technologies that are necessary for the website to function properly.

We do not currently use Google Analytics. We may introduce website analytics in the future to understand how visitors use our website and improve its content and performance.

If we introduce analytics or other non-essential cookies, we will update this Privacy Policy and implement any required consent arrangements before using technologies that require consent.

You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

11. Your data protection rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to your personal information.

• Ask for inaccurate information to be corrected.

• Request erasure of information where the legal requirements are met.

• Request restriction of processing in certain circumstances.

• Object to processing where the law provides that right.

• Request transfer of certain information to another provider.

• Withdraw consent where processing is based on consent.

• Complain to the Information Commissioner's Office (ICO).

These rights are not absolute in every situation. For example, some clinical records may need to be retained where a legal or professional obligation applies.

To exercise your rights, contact us at info@thetherapycorner.co.uk.

12. How to make a complaint

If you have concerns about how we handle your personal information, please contact us first at info@thetherapycorner.co.uk so that we can consider your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: https://ico.org.uk/make-a-complaint/

13. Links to other websites

Our website may contain links to external websites or social media platforms. These websites operate under their own privacy policies and terms. We are not responsible for the privacy practices of external websites.

Please review their policies before providing personal information.

14. Changes to this policy

We may update this Privacy Policy when our services, systems or legal obligations change. The latest version will be published on this page, with the date of the most recent update.

15. Contact us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

The Therapy Corner Ltd
Email: info@thetherapycorner.co.uk
Website: https://www.thetherapycorner.co.uk/